When there's a problem at 7:00 AM before first lunch service, you don't need a ticket queue. You need someone who knows your system and can fix it fast. That's what MiChoice support means.
Telephone Help Desk
Live support from people who know MiChoice software and know K-12 food service operations. Our help desk team has seen every scenario — they get you back online fast, with minimal disruption to your program.
Some problems require hands-on resolution. MiChoice provides on-site support visits for hardware issues, major software updates, and situations that can't be resolved remotely. We come to you.
New staff hired mid-year? Rollout of a new module? Annual refresher before the start of school? MiChoice training is available on-site at any point in the relationship — not just at initial deployment.
USDA regulations change. State reporting requirements change. Technology changes. MiChoice delivers regular software updates that keep your system current with all applicable regulatory requirements — automatically included in your support agreement.
Navigating USDA, NSLP, and state-level compliance requirements is complex and constantly evolving. Our team stays current on regulatory changes and proactively communicates what it means for your system configuration.
Straightforward escalation paths mean your issues are never stuck in a queue. Our team knows your account. If the first contact can't solve it, escalation is immediate — not bureaucratic.
Our telephone help desk is available during school day hours. Emergency support for critical issues that affect active lunch service is available outside normal hours. Contact us for specific hours for your region.
How quickly do you respond to support calls?
Telephone support connects you with a live technician immediately during business hours. We do not use automated phone trees for support calls. You reach a person who knows MiChoice software.
Are software updates included in the support agreement?
Yes. Regulatory updates, bug fixes, and minor feature additions are delivered as part of your ongoing support agreement. Major version upgrades are discussed separately depending on scope.
What if we add new staff mid-year who need training?
Training is not a one-time event. MiChoice provides training and re-training throughout the relationship. Contact us to schedule on-site or remote training for new staff at any time.
Can you support a district that's migrating from a different system?
Yes. Data migration from legacy systems is a standard part of our implementation service. We have experience migrating from a wide range of legacy K-12 food service platforms.